by Jose Alfonso | Apr 18, 2024 | Telecommunications
Voiceware recommends that to deter cyber-attacks and improve network infrastructure and firewall security, SMBs can take several proactive measures and avoid common pitfalls; security is a proactive process that encompasses many tasks both in firewall equipment,...
by Jose Alfonso | Apr 17, 2024 | Telecommunications
Voiceware AI technologies offer numerous ways for small and medium-sized businesses (SMBs) to enhance customer service: Chatbots and Virtual Assistants: Implementing AI-powered chatbots and virtual assistants on websites and messaging platforms enables SMBs to provide...
by Jose Alfonso | Mar 27, 2024 | Telecommunications
In the realm of modern business communication, staying ahead of the curve is not just an advantage—it’s a necessity. As companies of all sizes navigate the complexities of remote work, dispersed teams, and evolving customer expectations, Unified Communications...
by Jose Alfonso | Mar 26, 2024 | Telecommunications
Wireless networks are often categorized by their capabilities, with Wi-Fi 5 and Wi-Fi 6 being the most common designations today. But what do these terms mean, and how do they differ? Let’s explore. Wireless Standardization and Certification Wi-Fi technology is...
by Jose Alfonso | Mar 25, 2024 | Telecommunications
In today’s fast-paced business environment, efficient call handling is crucial for delivering exceptional customer service and maintaining operational efficiency. One of the key tools in achieving this is an Auto-Attendant answering menu system, which acts as...
by Jose Alfonso | Mar 24, 2024 | Telecommunications
In today’s digital age, businesses must embrace a variety of communication channels to meet the diverse needs and preferences of their customers. Among these channels, chat has emerged as a powerful tool for real-time engagement, offering convenience,...
