Hosted Call Center

Our business Phone System with added features for power call center users and supervisors.

Engaging Customer Experiences for Modern Support Services

Deliver an exceptional experience to your customers every time with our powerful call center features designed to increase efficiency and productivity.

With our hosted call center services from Voiceware, our customers have everything they need to support their own staff, teams and department locations with expanded reporting and analytics.

voicewareusa-hosted-call-center-customers-efficiency

Give Customers Efficiency & Flexibility

Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.
Custom display wallboards on your PC monitor or a TV for the whole team to see. Track data sets that matter most to your teams — whether it be charts, gauges, grids, notes, or even iFrames. Share boards with an agent, a team, or the whole call center.

Unlimited boards.
Unlimited possibilities.
Easy to Use Agent & Supervisor Portals.

Both Agents and Supervisors are set up with their own intuitive user portals

Supervisors can see how many agents are on a call, how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.
Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.

Queue flexibility enables supervisors to strategize how to best utilize their agents. Queues can be set up based on availability or a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text. This is the future and Voiceware delivers it.