Network Management

Voiceware takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:

  • On-site intervention as required.
  • Remote Firewall Management:
    • Firewall Rules Management
    • Firewall Configuration Changes
    • 24×7 Monitoring of Firewall Availability
    • 24×7 Response – Remote Support of Firewall Outages
    • Software & Firmware Updates
    • 24×7 Management / Monitoring / Remediation of all VPNs

    Router/Modem

    • Router/Modem/WAP Configuration Changes
    • Printer Software & Firmware Updates
    • 24×7 Monitoring of Router Availability
    • 24×7 Response – Remote Support of Router Outages

    Network Switch Management:

    • Switch Configuration Changes
    • Software & Firmware Updates
    • 24×7 Monitoring of Switch Availability
    • 24×7 Remote Support of Switch Outages

    Printer Management

    • Printer Configuration Changes
    • Printer Software & Firmware Updates
    • 24×7 Printer Monitoring of Availability
    • 24×7 Response – Remote Support of Printer Outages

    Wireless Network Management

    • Wireless Network Configuration Changes
    • Wireless Network Software & Firmware Updates
    • 24×7 Wireless Network Monitoring of Availability
    • 24×7 Response – Remote Support of Wireless Network Outages