Network Management
Voiceware takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:
On-site intervention as required.
Remote Firewall Management:
- Firewall Rules Management
- Firewall Configuration Changes
- 24×7 Monitoring of Firewall Availability
- 24×7 Response – Remote Support of Firewall Outages
- Software & Firmware Updates
- 24×7 Management / Monitoring / Remediation of all VPNs
Router/Modem
- Router/Modem/WAP Configuration Changes
- Printer Software & Firmware Updates
- 24×7 Monitoring of Router Availability
- 24×7 Response – Remote Support of Router Outages
Network Switch Management:
- Switch Configuration Changes
- Software & Firmware Updates
- 24×7 Monitoring of Switch Availability
- 24×7 Remote Support of Switch Outages
Printer Management
- Printer Configuration Changes
- Printer Software & Firmware Updates
- 24×7 Printer Monitoring of Availability
- 24×7 Response – Remote Support of Printer Outages
Wireless Network Management
- Wireless Network Configuration Changes
- Wireless Network Software & Firmware Updates
- 24×7 Wireless Network Monitoring of Availability
- 24×7 Response – Remote Support of Wireless Network Outages